1. Information We Collect
A. Contact Information
- Full name
- Telephone number
- Email address
- Mailing or other contact information
- Name and contact information of a person arranging transportation on behalf of a passenger
B. Transportation Information
- Pickup location
- Destination
- Requested date and time
- Type of transportation requested
- Passenger information necessary to arrange the trip
- Mobility requirements
- Wheelchair or other mobility-equipment information
- Special transportation instructions
- Information concerning an accompanying caregiver, family member, or authorized representative
C. Insurance and Payment Information
For transportation services involving an insurance company, healthcare organization, government program, managed-care organization, or other payer, we may collect information reasonably necessary to process or coordinate payment, including:
- Insurance or payer information
- Member or identification information
- Authorization information
- Billing-related information
- Information needed to submit or process claims
We do not require customers to submit unnecessary financial information through our website.
D. Health-Related or Sensitive Information
Because HAQQ Transportation provides non-emergency medical transportation, customers may voluntarily provide information relating to a passenger's medical or mobility needs when that information is reasonably necessary to arrange or safely provide transportation.
Examples may include:
- Mobility limitations
- Wheelchair requirements
- Transportation-related assistance needs
- Appointment information
- Discharge-related transportation information
- Other information relevant to safely coordinating transportation
Please provide only information that is reasonably necessary for transportation coordination and safety.
2. How We Use Information
- Respond to inquiries
- Schedule transportation
- Confirm or modify reservations
- Coordinate pickup and drop-off
- Provide transportation services
- Communicate with passengers, family members, caregivers, healthcare organizations, or authorized representatives
- Coordinate insurance or third-party payment
- Submit or process transportation claims where applicable
- Confirm eligibility or authorization when required
- Accommodate mobility and transportation needs
- Communicate regarding changes, delays, cancellations, or other trip matters
- Improve our services
- Maintain business and transportation records
- Protect the safety and security of passengers, drivers, and others
- Comply with applicable legal and regulatory requirements
- Detect, prevent, or investigate fraud, misuse, or unauthorized activity
We do not use information collected through our transportation services for purposes unrelated to our legitimate business, transportation, safety, legal, or operational needs unless otherwise permitted or required by law.
3. How We Share Information
A. Healthcare and Transportation Partners
Information may be shared with healthcare facilities, medical providers, care coordinators, discharge planners, caregivers, or other authorized parties when necessary to coordinate transportation.
B. Insurance and Payers
Where applicable, we may provide information to insurance companies, managed-care organizations, government programs, healthcare organizations, or other authorized payers for purposes such as eligibility verification, authorization, billing, claims submission, and payment.
C. Legal and Safety Requirements
We may disclose information when reasonably necessary to:
- Comply with applicable laws or legal processes
- Respond to valid legal requests
- Protect the rights, property, or safety of HAQQ Transportation, passengers, employees, drivers, or others
- Investigate suspected fraud, abuse, or unlawful activity
- Address emergencies or situations involving an immediate safety concern
4. Medical and Health Information
HAQQ Transportation may receive health-related or medical information when customers, healthcare organizations, caregivers, or authorized representatives provide that information for transportation coordination.
HAQQ Transportation uses such information only as reasonably necessary for purposes such as:
- Arranging transportation
- Understanding transportation-related needs
- Supporting passenger safety
- Coordinating medical appointments or hospital discharges
- Processing applicable insurance or payer requirements
- Communicating with authorized parties
HAQQ Transportation does not represent through this Privacy Policy that it is a HIPAA-covered entity or business associate in every circumstance. Whether HIPAA or other healthcare privacy requirements apply depends on the nature of a particular relationship, service, and transaction.
Where applicable, HAQQ Transportation will comply with privacy and security obligations imposed by law or contractual agreements.
5. Information Submitted Through Our Website
Our website may allow you to submit information through forms, including forms used to request transportation.
Information submitted through our website may be transmitted to HAQQ Transportation by email or through other systems used to process the request.
Please do not submit unnecessary sensitive information through a website form.
If you need to provide information that is particularly sensitive, contact HAQQ Transportation by telephone so we can determine an appropriate method for receiving the information.
6. Email and Telephone Communications
When you contact HAQQ Transportation by email or telephone, we may retain information from the communication to:
- Respond to your request
- Schedule or coordinate transportation
- Maintain business records
- Follow up on transportation matters
- Resolve questions or complaints
Telephone numbers and email addresses may also be used to communicate important information regarding scheduled transportation.
7. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
For example, links may be provided to external resources, maps, payment services, social-media platforms, healthcare resources, or other websites.
Once you leave the HAQQ Transportation website, the privacy practices of the third party will apply.
HAQQ Transportation is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage users to review the privacy policies of third-party websites before providing them with personal information.
8. Data Security
HAQQ Transportation takes reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Depending on the information and circumstances, security measures may include administrative, technical, and physical safeguards.
However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of information transmitted electronically.
9. Data Retention
HAQQ Transportation may retain personal information for as long as reasonably necessary to:
- Provide and document transportation services
- Process payments and claims
- Maintain business records
- Meet contractual obligations
- Resolve disputes
- Comply with legal, regulatory, accounting, or reporting requirements
- Protect the rights and safety of HAQQ Transportation and others
The length of time information is retained may vary depending on the type of information and the reason it was collected.
10. Children's Information
HAQQ Transportation may provide transportation to minors when transportation is arranged by a parent, guardian, healthcare organization, caregiver, or other authorized person.
We do not knowingly use our website to independently solicit personal information directly from children for unrelated purposes.
When transportation is arranged for a minor, information may be collected from the parent, guardian, healthcare provider, caregiver, or other authorized representative as reasonably necessary to arrange and provide transportation.
11. Your Privacy Choices and Requests
Depending on applicable law, you may have rights concerning personal information we maintain about you.
You may contact HAQQ Transportation to:
- Ask what personal information you have provided to us
- Request correction of inaccurate information
- Ask questions about how your information is used
- Request information about how your information is shared
- Ask us to update certain information
- Raise a privacy concern or complaint
Certain requests may be subject to legal, contractual, operational, or record-retention requirements.
To make a privacy-related request, contact:
HAQQ Transportation
Phone: (708) 566-0100
Email: haqqtransportation@yahoo.com
12. HAQQ Transportation Will Never Request Certain Sensitive Information
HAQQ Transportation will never request the following sensitive information through our website, email, or ordinary transportation communications:
- Social Security numbers
- Financial account passwords
- Credit-card security codes
- Unnecessary medical information
- Other highly sensitive information unrelated to arranging transportation
If you receive a request appearing to come from HAQQ Transportation for any of the information listed above, do not provide it and contact us directly at (708) 566-0100 to verify the request.
13. Business Communications
If you provide your telephone number or email address when arranging transportation, HAQQ Transportation may contact you regarding:
- Your transportation request
- Confirmation of a scheduled trip
- Pickup or destination information
- Changes to a scheduled trip
- Cancellations or delays
- Questions necessary to provide transportation
- Follow-up concerning a transportation service
We do not intend to use transportation contact information for unrelated marketing purposes without an appropriate basis to do so.
14. Fraud, Security, and Abuse Prevention
Information may be used to identify, prevent, investigate, or respond to:
- Fraudulent transportation requests
- Unauthorized use of our services
- Security incidents
- Abuse or misuse of our website
- Threats to passenger or driver safety
- Other unlawful activity
Information may be disclosed to appropriate authorities when required or permitted by law.
15. Changes to This Privacy Policy
HAQQ Transportation may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, technology, applicable laws or regulations, and privacy and security practices.
When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.
Your continued use of the website after an updated Privacy Policy is posted means that you acknowledge the updated policy.
16. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the way HAQQ Transportation handles personal information, please contact us.
HAQQ Transportation
Serving Chicago & Surrounding Suburbs
Phone: (708) 566-0100
Email: haqqtransportation@yahoo.com
Website: haqqtransportation.com